4PL Back Office Operator
Are you enthusiastic, energetic and eager to expand your career with a company that values learning and development? The 4PL Back Office Operator, optimises execution of carrier and/or freight forwarder contracts by organising the best means of transporting goods using all modes of rail, road, air and sea as required. The role will manage the whole operational execution of the 4PL processes according to the Service Requirements of the Customer; to include Booking, Documentation, Track and Trace and Data Integrity.
This role would suit someone who would like to start their career in a Control Tower environment within the Freight Forwarding industry. You will experience a variety of languages and cultures and will have exciting opportunities to enhance and develop your career with OIA. It’s up to you where your ‘road’ takes you in our company.
You will be responsible for:
Booking: oversee the whole booking process from preparation,
- DGD (Dangerous Goods Declaration), booking sent and accepted, driver details, pickup and final DGD
Documentation: oversee customs declaration, ISF (Import Security Filing), VGM (Verified Gross Mass), Shipping Instruction, Draft Bill of Lading and documents sent to the carrier
Data Integrity – daily checks on Data Accuracy in all shipments.
Keep a clean and orderly inbox in Outlook, Fresh Service and any other mailing/ticketing tools used.
Ensure that our technology platform is used to create/maintain highly efficient processes.
Help to deliver excellent customer experience by timely and effectively communicating with the Front Office.
Report and communicate any issues to the Team Leader or Operations Manager as they arise.
Ensure compliance with Quality systems and processes
Ensure all jobs are completed in accordance with the companies operating procedures.
Keep a clean workflow by timely executing all tasks and updating all shipments.
Obtain, check and prepare documentation to meet customs and compliance with overseas countries’ regulations and fiscal regimes.
Enter full job details into Cargowise.
Perform other duties as reasonably requested by the Team Leader or Operations Manager.
What we need from you:
Previous experience in the freight forwarding control tower field would be an advantage
Fluent in both written and spoken English and Romanian
A high level of energy with a "can-do" positive attitude and entrepreneurial spirit
Eligibility to work in Romania is essential
What we can offer you:
Flexible/Hybrid work schedule
Training and development
Friendly, fun and relaxed culture
Competitive remuneration package including bonus incentive
Access to OIA University 1000’s of courses for personal and professional development
Milestone recognition and participation various employee recognition competitions
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