Account Manager Bucharest

Account Manager
Bucureşti
Bucharest, Bucharest, Romania

Are you an experienced call center professional with leadership skills? We are looking for a talented **Account Manager** to lead our customer service team in Bucharest. If you have a passion for mobile and electronic products, excellent communication skills, and managerial experience, we want to hear from you!

Location:** Bucharest Sema Parc (Splaiul Independentei 319, 6th District), Bruxelles Building

What We Offer:**

- Competitive salary: 5000/month (basic + performance + communication allowance)

- Contract directly with Romania (no
- term)

- Five-day workweek

- Performance bonuses paid quarterly

- Dynamic international team in a vibrant setting

Key Requirements:**

- Proven 5+ years leadership in call center management

- Experience with mobile or electronic products is a plus

- Legal residence in Romania; Chinese nationality preferred (local work permit holders prioritized)

- Fluent in English; Chinese and Romanian are beneficial

- Bachelors degree or higher

Job Responsibilities:**

- Lead and manage customer service team

- Implement KPIs, quality standards, and team building strategies

- Handle escalated complaints efficiently

- Drive operational excellence and team engagement

Qualifications & Skills:**

- Strong leadership and communication skills

- Proficiency with office tools, data analysis, and report presentation

- Passionate about mobile products and technology

- Ability to work
- site in Bucharest