Accounts Receivable & Payable with German - WFH Bucharest

Accounts Receivable & Payable with German - WFH
Bucureşti
Bucharest, Bucharest, Romania

Job Description

Accounts receivable (Billing, Collection) & Query management:

• Monitor generic mailboxes and system on a daily basis for billing requests
• Verify billing requests including supporting documentation and raise query to the requester for any mismatch identified
•  Issue invoices and credit notes
• Create manual sales order and support bot creation
•  Check billing due list on a daily basis
• Send billing documents as per normal process/instructions received to end customers/affiliate representatives/requester
• Maintain and report track of all billing requests and status/progress
• Analyze customer accounts to identify outstanding items Initiate
  - collection notices for list of key customers provided by the client
• Initiate collection/dunning letters via
  - mail for outstanding items
• Update collection chase list/worklist with actions taken
• Follow-up/initiate escalations as per agreed collection strategy
• Based on answer received from end customer align further actions with client (eg. payment plan)
• Monitor generic mailboxes and system on a daily basis for queries
• Triage and allocate all incoming queries
• Respond to customer invoicing inquiries
• Solve inquiries related to invoice copy
• Redirect administrative and commercial queries to client and mark invoice as queried in ERP
• Manage and solve queries related to billing, collection and account reconciliations
• Maintain and report track of all incoming queries and status/progress
• Follow up on unsolved inquiries and escalate unresolved issues to client

Accounts payable (PO invoice processing) & Query management:

• Daily monitor system for PO invoices
• Verify data captured through OCR and amend if necessary
• Input data related to invoice document
• Match invoice data with PO details
• Raise query for mismatches
• Follow-up on queries raised and not responded
• Post invoices if needed
• Monitor system on a daily basis for queries
• Triage and allocate incoming queries (calls, system)
• Raise query in the ticketing system for incoming inquiries via calls
• Solve and/or redirect to appropriate departments queries related to payments, vendor master data updates, invoice status, technical support for PR/PO
• Provide resolution for the redirected queries
• Maintain and report track of all incoming queries and status/progress
• Follow up on unsolved inquiries
• Escalate unresolved issues to client

• Previous experience in F&A - Accounts receivable and payable and query management
• Fluency in German and English 
• Excellent verbal and written communication skills in both languages
• Customer-focused with the ability to manage difficult or sensitive situations professionally
• Experience using ERP systems (e. g. SAP, Oracle, or similar) is a plus
• Experience working with ticketing systems or case management platforms
• Strong organizational skills, with the ability to multitask in a
  - paced environment
• A team player with a proactive,
  - oriented approach