Analist Servicii Clienti - ITALIAN, English Timişoara

Analist Servicii Clienti - ITALIAN, English
Timişoara
Timişoara, Romania

SB Software is looking for a Help Desk Analyst with teamwork abilities, good communication and interacting capacities to provide SPOC, 1st and 2nd level client specific product/software support.

The activity will take place at the company's headquarters in Timisoara, in the central area.

The job responsibilities are:

• According assistance to clients over the phone;
• Provide specific software support to stores and retail customers
• You will handle incoming phone calls, web-submits and e-mails received
• You will diagnose, troubleshoot and solve 1st and 2 nd level Help-Desk issues
• Outbound calls to customers will be sometimes necessary, in order to provide them feedback and solutions on their specific problems

The ideal candidate:

• You are fluent in ITALIAN (Mandatory); ENGLISH is a plus
• Medium IT skills (MS Office, Hardware, Software, Operating Systems, Acrobat Reader)
• Retail or call center environment experience is highly desirable

We offer you a rewarding working environment where personal initiative and development are encouraged, together with a comprehensive and ongoing learning. We are also offering you an attractive salary, including various benefits, according to the turnover.

• Very attractive salary
• Performance bonus at the end of the year
• Meal tickets
• Intensive and continuous FREE training, providing opportunity for personal and professional development
• Opportunity to develop a carrier into an international environment