Analyst, Accounts Receivable - Dutch Bilingual Bucharest

Analyst, Accounts Receivable - Dutch Bilingual
Bucureşti
Bucharest, Bucharest, Romania

Essential Responsibilities:

Works independently with limited support from direct line manager to manage assigned customer portfolio

Responsible to emphasize process risks and proposes solutions

Full ownership and monitoring for the cases assigned in Service Now from opening to closure

Ensures training and support for associates and juniors in the team

Ensures backup for team colleagues for process continuity

Participates to continues improvement projects

Perform customer account verification, research, issue resolution and collection activities such as email and outbound call.

Reach out to the business units sales team and counterparts to resolve customer disputes.

Work closely with cash application analyst relative to payment posting based on customer remittance advice in an accurate and timely manner; redirecting incorrect payments as appropriate

Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships),

Monitoring for overdue accounts, potential collection problems, maintenance and release of credit holds

Preparation, maintenance, updating, submission and presentation of collection reports and aging of receivables

Facilitates customer information updates with Master Data Management (MDM)

Perform payment issue investigation leading towards issue resolution by working closely with Sales, Customer Service, Operations and Shipping groups

Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems

Performing monthly close activities.

Must Have for the Job:

Independent in Dutch and advanced in English

Good logic and analytical skills

Results Driven and positive can do attitude

Strong ownership and out of the box thinking

Nice to have for the Job:

High level of customer focus

AR/Collection experience

Experience in SSC environment is considered a plus

Preferred
- wide collections technology or software such as Highradius and Get
Paid

Very good abilities to working with Excel and Microsoft Office

SAP/ Oracle Experience is considered a plus

Capable of understanding end to end process and issue resolution management

Ability to work in a fast paced,
- volume environment while remaining organized with strict attention to detail

Ability to meet deadlines and produce accurate results

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to prioritize and
- task

Self-directed, positive, and ethical role model able to work with minimal supervision

Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dovers Code of Ethical Conduct, Employee Handbook Personal Conduct of Employees policies and ISO Quality System Standards

#LI-MB1

Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7. 5 billion. DBS is accountable for delivering selected transactional services in Finance to the entire organization. With locations in Downers Grove, Illinois, Suzhou, China, Cebu Philippines and Bucharest, Romania. DBS centers operate across the globe to maximize service to our operating companies (Op
Cos).

Dover Corporation delivers innovative equipment and components, specialty systems and support services through four major operating segments: Engineered Products, Fueling Solutions, Image & Identification, Refrigeration & Food Equipment and Pumps & Solutions. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27, 000 employees takes an ownership mindset, collaborating with customers to redefine whats possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under DOV.