Application Support Engineer - Bucharest

Application Support Engineer
Bucureşti
Bucharest, Bucharest, Romania

Purpose

The Application Support Engineer is a
- oriented role which is responsible for technical assistance, maintenance and implementation of system components deployed by IDEMIA. You will work closely with the application support team members to troubleshoot issues, provide technical assistance to customers, and contribute to the improvement of applications' performance and reliability.

Key Missions

Monitor IDEMIA services and application performance, identifying potential issues

Offer first response to IDEMIA customers complying with strict SLAs.

Assistance for resolving customers' technical issues related to IDEMIA applications

Work independently for problems analysis and implement workarounds in compliance with IDEMIA support standards and conventions.

Analyze, diagnose, and provide workarounds until the fix can be supplied to the customer.

Provide technical expertise on IDEMIA products and support fundamentals to internal or external customers, as required.

Assist all support team staff as required in order to meet deadlines and customer support priorities.

Establish and maintain trust with the customer, providing technical assistance as required.

Monitoring of the existing contract with providers involved in the provision of the service in order to ensure the performance of the defined activities to meet the commitments agreed with customers, service levels, scheduled and corrective maintenance.

Follow up on the execution of works carried out by
- level support to ensure compliance with standards, specifications, and scheduled activities.

Provide input as required on product and customer specific functionality, configuration, and usage for training and documentation purposes.

Analyze failure and ensure operational recovery within agreed SLA through standard procedure or
- hoc workarounds

Follow up on incidents and document their solution in tickets or KB

Share skills and experience with other groups within the organization, with the aim of establishing consistency and improving service quality within the company.

Other Responsabilities

Proactively and promptly identify and assist to resolve any relevant key issues and/ or risks.

Understand, follow and improve upon all formally communicated methodologies, processes, policies, and values. Focusing always on delivering consistent, reliable, repeatable, scalable and quality outcomes.

Provide support and encouragement to other team members, participate in the
- skilling and training of colleagues or new staff.

Work on continuous improvement process by analyzing recurrent incidents and designing long term solutions or improvements.

Profile & Other Information

We are looking for:

A team player who is
- motivated and capable of working independently.

Someone who is eager and able to quickly learn new skills and technologies.

Customer-oriented individuals, focused on resolving problems.

Candidates pursuing or having a degree in Computer Science, Telecommunications, Information Technology, Mathematics or related field.

Candidates with a keen attention to detail and the ability to effectively prioritize tasks.

Candidates with distributed attention, excellent communication and interpersonal skills.

Individuals with strong
- solving skills and a passion for technology.

Candidates able to maintain confidentiality and security of sensitive information, and follow strict security rules.

Requirements

Batch programming, basic knowledge of Unix/Linux CLI (Ubuntu) and Windows Operating Systems

Databases: My
SQL/Microsoft SQL Server and logical understanding of SQL queries, No
SQL distributed databases

Basic understanding of the monitoring tools and Log investigation (search patterns, understand logging structure)

Basic computer networking skills

General understanding of cloudcomputing concepts, particularly focusing on Microsoft Azure. Amazon Web Services (AWS) is a plus

Working 100%
- site

Motivation to work in 12h shifts

Advanced level of English

Informații detaliate despre oferta de muncă

Firma:	Idemia
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	21. 7. 2025 Postul de muncă activ

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Application Support Engineer Bucharest

Application Support Engineer
Bucureşti
Bucharest, Bucharest, Romania

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Bucureşti: Alte locuri de muncă în orașul tău

locuri de muncă

Application Support Engineer Bucharest

Application Support EngineerBucureştiBucharest, Bucharest, Romania

Locuri de muncă Bucureşti - locuri de muncă interesante în împrejurimi:

Bucureşti: Alte locuri de muncă în orașul tău

Application Support Engineer
Bucureşti
Bucharest, Bucharest, Romania