Application Support Engineer

Application Support Engineer
Bucureşti
Bucharest, Bucharest, Romania

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2, 000 financial institutions, mobile operators, automotive manufacturers, and Io
T providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

Job description

The Application Support Engineer is a
- orientated role, which is responsible for maintenance and implementation of system components deployed by IDEMIA and involves
- functional interaction with Services.  

Purpose

We are looking for a candidate to

Monitor in real time IDEMIA services.

Make technical investigations for all issues observed in Monitoring/Customer incidents.

Apply workarounds for the known issues.

Offer first response to IDEMIA customers complying with strict SLAs.

Requirements

Customer oriented, focused on problem resolution.

Advanced level of English.

Basic knowledge in Microsoft SQL Server 2016

Basic knowledge in managing technology development projects.

Intermediate knowledge in telecommunications networks

Basic knowledge of computer security

Ability to investigate infrastructure issues (disk space, memory, load) from command line.

Filesystem understanding

Log investigation (search patterns, understand logging structure)

Identify processes linked to a specific application.

Network interfaces check / opened ports / active users connected on the same server.

Team player who is
- motivated and capable of working autonomously.

Willing and able to learn quickly new skills and technologies.

Willing to work one weekend per month, to cover our global service.

Degree in Engineering with focus on computer science and telecommunications.

Responsibilities

Monitoring of existing contracts with our clients, to guarantee attention according to the SLA.

Work independently with problem analysis and in implementing workarounds through proper observance of Support standards and conventions.

Analyze, diagnose, and provide workarounds until the fix can be supplied to the customer.

Be available to work flexible hours.

Provide technical expertise on Idemia products and support fundamentals to internal or external customers as required.

Assist all support team staff as required to meet deadlines and Customer support priorities.

Establish and maintain trust with the customer, providing technical assistance as required.

Monitoring of the existing contract with providers involved in the provision of the service; to ensure the performance of the defined activities to meet the commitments agreed with customers, service levels, scheduled and corrective maintenance.

Follow up on the execution of works carried out by
- level support to ensure compliance with standards, specifications, and scheduled activities.

Provide input as required on product and customer specific functionality, configuration, and usage for training and documentation purposes.

Share skills and experience with other groups within the organization, with the aim of establishing consistency and improving quality within the company.

Proactively and promptly identify and assist to resolve, any relevant key issues and/ or risks.

Understand, follow, improve upon all formally communicated methodologies, processes, policies, and values. Focusing always on delivering consistent, reliable, repeatable, scalable and quality outcomes.

Provide support and encouragement to other team members and participate in the
- skilling and training of colleagues and new staff.

Analyze failure and ensure operational recovery within agreed SLA through standard procedure or
- hoc workarounds.

Work on continuous improvement process by analyzing recurrent incidents and designing long term solutions and by working with IT on monitoring improvements.

Follow up on incidents and document their solution.

Qualifications

University degree in the field of engineering, mathematics or computer science, or equivalent experience including professional programming, testing or technical background.

Technical Knowledge

Windows operating systems

Databases: MSSQL Server and SQL queries

Be familiar with terms like VPNs, Firewalls, API’s, LAN, ISP, DNS.

Informații detaliate despre oferta de muncă

Firma:	Idemia
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	18. 11. 2025 Postul de muncă activ

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