Application Support Engineer with German

Application Support Engineer with German
Timişoara
Timișoara, Timiș County, Romania

Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.

We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

In Accenture Technology, we investigate and explore new technologies to determine how our clients can use them – helping their business innovate, grow and improve.

The Application Support Engineer provides functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. They liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner and ensures proper documentation, notification, escalation, tracking and follow up of all incidents.

Problem solvers with a people focus, acting as the ongoing interface between the client and the system or application. Dedicated to quality, use communication skills to keep systems running.

 

Our future colleague will:

Receives and logs all
- mail/web/phone call and ensures proper documentation

Performs customer request/problem identification and follows defined procedures to resolve correctly

Documents verifications and customer information in data capture tool and when needed, transfers ticket to responsible party for resolution

Follows Reminder procedure to ensure ticket resolution

Manages tickets assigned in expected SLA

Manages
- mails/phone calls in expected SLA

Manages Shared E-mail boxes

Manages Ticketing Queues

If you are logical, adaptable and have:

Fluency in client’s language (German – minimum B2)

At least Upper Intermediate English (minimum B2)

Customer Interaction Handling

Problem Solving & Escalation Management

Data Quality

Service Level Agreement understanding/handling

Organization skills, attention to detail and follow through to resolve any outstanding issues

Time management and administrative skills 

Written and verbal communication skills: manages internal communications and external/client communications

Discretion, professionalism, confidentiality and judgment.  

Computer literacy and working knowledge of Microsoft Office

What we offer:

Access to trainings and materials for different skills (both technical skills and soft skills)

Sponsorship for certifications

Access to multiple online learning platforms

Continuous growth in a positive and multicultural work environment

Refer-a-Friend – get a bonus in the employee referral program

Family oriented benefits

Share purchase plan

Personalized benefits package, including meal vouchers, public transportation, medical services, private pension, life insurance, gym subscription and many more

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a
- and
- led company with approximately 791, 000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.  All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.  Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.