Associate Field Technician/ Specialist (IAS Airport)
Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2, 500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and
- edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
PURPOSE
To assure SITA's competitive strength and business growth through the provision of the highest quality technical field services SITA customers (IAS Airport) at their premises. Perform all field services activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class
- site field maintenance and support activities. To manage and assist the field services team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures. -Roles performed in the context of Internal Desktop vary slightly in the sense that the main customers are Internal at SITA specific Airline/Airport experience is not necessary and that there are no specific billing responsibilities. For the technical competencies only a high level knowledge of LAN Protocol Troubleshooting WAN. - Troubleshooting and LAN Equipment Configuration is necessary and knowledge/experience on specific tools is not required. The roles are subject to following policy and procedure and will be responsible at country level only.
KEY RESPONSIBILITIES
- ordinate the scheduling of the onsite intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
- ordinate the resolution with the appropriate resolver group.
- ordination of local acceptance testing with Customers and 3rd parties.
Qualifications
EXPERIENCE
PROFESSION COMPETENCIES
CORE COMPETENCIES
EDUCATION & QUALIFICATIONS
Minimum Diploma / Certificate level qualification in Computer Science Electronic Engineering or equivalent in country IT qualification. - Comp
TIA A+ certification required to comply with the global SITA standard.
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms, including Linked
In Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and
- identify in the application process.
- Informații detaliate despre oferta de muncă
Firma: SITA Localiția: Bucureşti
Bucharest, Bucharest, RomaniaAdăugat: 3. 10. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!