Associate IT Consultant - Service Desk (German Speaking)
Job Description
Primary responsible for performing the following tasks or activities:
• Incident Management - triage, troubleshoot, resolve and when necessary escalate IT-related issues that are reported by
- users from supported Conti
Tech locations either via phone, email, chat, online ticket
• Request Management - monitor progress of escalated requests to other IT Support Groups and proactively chase assignees of the request to drive timely fulfillment of the request
• Access Provisioning - review, fulfill and when necessary escalate IT-access related requests submitted by
- users from supported Conti
Tech locations ( new hire access request, additional access request for existing
- users)
• Access Termination - review, terminate and when necessary escalate IT-access related requests submitted by
- users from supported Conti
Tech locations (
- user resignation or termination, access freeze for identified
- users)
Secondary responsible for performing the following task when Senior Associate IT Consultant Service Desk are unable to manage the task ( staffing deficit, engaged on an urgent issue):
• Actively monitor and chase high severity incidents and urgent requests to ensure they are worked on continuously until resolution; provide regular updates to parties that need to be notified until high severity issue is resolved.
II. Continuous Improvement
• Knowledge Management - report discrepancies ( missing, outdated, inaccurate) with knowledgebase articles used by Service Desk Associates troubleshooting, processes and procedures
• Knowledge Management - assist in creating new and updating existing knowledgebase articles for Service Desk troubleshooting, processes and procedures.
III. Ad-hoc and Projects
• Participate on IT projects where TE WW Service Desk MNL involvement is required
- hoc tasks that are of relevance to TE WW Service Desk MNL or Global IT Organization, as assigned by IT Team Lead Service Desk MNL or Head of Service Desk MNL.
Qualifications
I. Competencies - Required Knowledge
- technical concepts such as ITIL Framework, Customer Service,
Expected Level of Knowledge - Basic to Advanced
II. Required Experience
- IT Degree holders, those who attended college up to 4th or 5th year but did not graduate provided they have at least 2-3 year work experience in the field of IT, preferably in Service Desk.
III. Important Required Capabilities
Additional Information
- Informații detaliate despre oferta de muncă
Firma: Continental Localiția: Timişoara
Timișoara, Timiș County, RomaniaAdăugat: 16. 5. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!