Associate
Same as JD (1. ) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2. ) To provide support for on call escalations or
L3 level support and doing incident and problem management (3. ) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4. ) To adhere to quality standards, regulatory requirements and company policies (5. ) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6. ) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- Informații detaliate despre oferta de muncă
Firma: HCLTech Localiția: Iaşi
Iași, Iași County, RomaniaAdăugat: 14. 6. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!