Back Office with English & Spanish Bucureşti

Back Office with English & Spanish
Bucureşti
Bucureşti, Romania

Are you looking for a multicultural environment to develop yourself and your skills? Join the Foundever team to experience thе culture of a multinational company!

If you are thе type of person that has a solution to every problem, you like keeping thе pace with technology and enjoy sharing your knowledge, then you are our missing piece.

We are looking for:

• High School Diploma (Bachelor’s Degree constitutes and advantage);
• Advanced level of English B2/C1;
• Advanced level of Spanish B2/C1
• PC literate and basic know-how about the Microsoft Office tools;
• Proven excellent communication skills;
• Previous experience in technical support or in a high volume, fast paced customer service or call center environment (constitutes an advantage);
• Technically minded – good know-how and understanding of telecommunication consumer products;
• Logical approach – able to deduce and diagnose issues based on minimal input;
• Must demonstrate strong soft skills and maintain a professional approach under any difficult situation;
• Must be able to work under pressure and have a flexible approach;
• Cultural sensitivity – possess and assimilate cultural differences and adapt to different cultural demands.

Descrierea jobului

The main purpose of this role is to work closely with our clients to provide professional and efficient support to their final customers. You need to effectively use your excellent customer service skills for customers, assist them with their inquiries over the phone or by email, and always give the best resolution. We work in a fast-paced environment and flexibility matters.

• To respond to all client activities within given timescales, efficiently, effectively and accurately.
• To develop and maintain a full knowledge of client processes and services.
• To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.
• Logging of all activities accurately and in line with procedure within client CRM tool.
• Responsible for maintaining and updating all administration.
• To meet and exceed daily/weekly targets.

Join our team of professionals at Foundever and we will offer you:

• Paid professional technical training
• Monthly performance-based bonuses
• 50% bonus Night Shift
• 30 RON/day meal tickets
• Private medical insurance
• Discounts of to 40% at partners – electronics and telecommunications subscriptions
• Discounts on eyeglasses, PC protective lenses and other services
• Dentist discounts at partner clinics
• Access to the 7card by Gympass monthly subscription
• Special offer at partner banks
• A well-defined career path with many opportunities to grow in different directions
• Exposure to a multicultural and multilingual environment.

Foundever® is a global leader in the customer experience (CX) industry. With 150, 000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, we make things simple.

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.