BI Customer Success

BI Customer Success
Bucureşti
Bucharest, Bucharest, Romania

Job Description

We are seeking a proactive and
- oriented professional to enhance customer experience by optimizing operational processes and driving efficiency across regions.  

Key Responsibilities:

• Manage and optimize operational processes that support customer interactions, ensuring efficiency and
  - quality service.
• Support regional teams to:
  • Execute an optimized onboarding and implementation process (setup and integration).
  • Understand products/services and use them effectively.
  • Streamline workflows related to customer support, billing, renewals, and escalations.
  • Coordinate with internal teams (Sales, Support, Finance) to resolve issues promptly.
• Provide insights to improve processes and overall customer experience.
• Identify bottlenecks in
  - facing operations and propose solutions.
• Suggest and implement process enhancements to drive continuous improvement.

• Operational Excellence: Proven ability to manage and optimize processes for efficiency and quality.
• Customer Focus: Strong empathy,
  - solving skills, and clear communication to ensure exceptional customer experience.
• Technical Knowledge: Familiarity with ticketing tools and basic data analysis.
• Cross-Functional Collaboration: Ability to work effectively with Sales, Support, Product, and other teams.
• Proficiency in Excel for reporting and analysis.
• Knowledge of database tools such as MS Access and Power BI.
• Project Management Skills: Experience managing enterprise client onboarding, coordinating multiple functional areas, and liaising directly with customers to ensure a smooth and efficient process.

• Flexible working model after the first month of working from the office will be hybrid
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training, languages platform,
  - learning platform, dedicated development program
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care