BI Process & Support Coordinator
Location: Remote
Duration: 12-month contract (with potential to move perm)
Start Date: ASAP
About the Company
Our client is a leading IT and digital solutions provider, specialising in supply chain optimisation for the Life Sciences sector.
Role Overview
We are seeking a BI Process & Support Coordinator to establish and manage a structured support model for Business Intelligence tools and processes. This role will be responsible for implementing a Zendesk-based intake and triage framework, setting the ground rules for request logging, prioritisation, and escalation, and ensuring that all incidents from internal and external clients are captured and tracked.
Acting as the
- line point of contact, you will assess the priority level (P1-P4) of each request, determine whether escalation to
- line support is required, and provide initial resolution where possible. You will also oversee KPI reporting, maintain proactive stakeholder communication, and support
- related BI platforms, including Power BI, SAP, and Azure.
Key Responsibilities
- hoc email, Teams, or
- based requests
- line triage for BI-related issues, resolving where possible before escalation
- line support and other teams for complex issues
Key Requirements
- line support operations
Preferred Qualifications
- scale setting
About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit our website
- Informații detaliate despre oferta de muncă
Firma: Korn Ferry Localiția: Bucureşti
Bucharest, Bucharest, RomaniaAdăugat: 16. 8. 2025
Postul de muncă activ
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