Bilingual French & English Customer Support Specialist l Romania
Role Details
Support channels: Emails and chats only - no phone support!
Contract Type: Temporary contract of 5 months
Production schedule: To be decided
Work type and Location: Work from home in Romania
Start date: July 24, 2025
About Us
Partner
Hero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and
- first solutions. By combining Partner
Hero’s
- class outsourcing and
- centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.
Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, Partner
Hero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.
As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.
Welcome to the future of customer experience. Welcome to the next era of Partner
Hero x Crescendo.
The Role
As a Customer Support Specialist II, you will be the first point of contact for our French-speaking customers, ensuring they receive exceptional support and service. You will address inquiries, resolve issues, and enhance the overall user experience by delivering prompt and efficient assistance. Your role is essential in maintaining high customer satisfaction and fostering strong client relationships.
What You’ll Do
- facing documentation and support materials into French.
- functional teams to enhance product functionality and user experience.
What We Expect From You
- solving abilities.
- centric mindset.
- paced environment.
What You’ll Get In Return
- time employees
- based fitness workouts from home
Hero and outside entities
- functional development
Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. We share a set of core values that guide our actions:
Partner
Hero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging, and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact.
- Informații detaliate despre oferta de muncă
Firma: PartnerHero Localiția: Bucureşti
Bucharest, Bucharest, RomaniaAdăugat: 5. 8. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!