Call-Entry IT Specialist
Working at Freudenberg: We will wow your world!
Responsibilities:
Burgmann KPIs and SLAs, and to the end user’s satisfaction.
- understandable language. A strong customer orientation and patience dealing with difficult customers are mandatory.
Now within the agreed SLAs. Enforce and foster the usage of the IT Service Desk system by encouraging users to log tickets in
- service and strictly adhering to the ‘no ticket, no action’ philosophy.
- based defined priority. Modifications are only carried out based on the valid regulations provided in a ticket handling guideline.
Burgmann IT KPIs and SLAs are met on a daily basis, monitored and reported through the defined IT SM dashboards in Service
Now, controlled by local Incident Control.
- user equipment, smartphones, software, and software licenses in Service
Now.
Now and share this knowledge with other Service Desk Specialists and end users in internal training sessions.
Burgmann Software Core Client.
Burgmann IT standards, knowledge base information, and proven best practices as solutions to issues.
- user support outside of standard hours if critical circumstances arise.
Qualifications:
- user support.
- centric service fulfillment in customer care is a must.
- Informații detaliate despre oferta de muncă
Firma: Freudenberg Localiția: Braşov
Brașov, Brașov County, RomaniaAdăugat: 17. 7. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!