Cloud Operations Engineer Iași

Cloud Operations Engineer
Iaşi
Iași, Iași County, Romania

Job Description

As a Cloud Operations Engineer:

-You will manage production processes that ensure the integrity of the service, such as Change Management, Event Management, Uptime Reporting, Supplier Management activities.

-You will monitor the customer data in production environment.

-You will manage major service outages - offering support, handling service incidents, and handling activities in case of major production disruptions or outages.

-You will be responsible to monitor and to ensure the proper functionality of Basware systems; proactive monitoring of customer invoice flows and services, using global Production tools or system specific.

-You will be responsible in handling the Quality Gate process for the deployment of new customer setups in production.

-You will be responsible in handling internal incidents or customer tickets related to the Basware system functionality.

-You will be responsible to monitor the customer connections to our servers and to ensure that the documents are delivered within the agreed SLA.

-You will be responsible to change configurations in tools, applications or customer implementations in order to automate manual tasks or processes

-You will be responsible to identify areas of the services, customer invoice flows or part of the applications that must work in a different way and can be improved or automated.

Skills & Requirements

To thrive and succeed in this role, we expect you to have the following skills and experience:

-IT/Computer Science Bachelor or Master degree

-Ability to work with multiple platforms and applications

-Troubleshooting platform and infrastructure issues.

-Ability to investigate the log files to solve issues on different operating systems

-Driving investigations in time critical situations such as production service outages.

-Proven analytical and investigative skills.

-Pro-active attitude, and ability to prioritize and manage workload effectively.

-Ability to learn about Basware services, with with expertise/advanced knowledge in
- set

-Problem solving and quality improvements through corrective actions and fixes.

-Experience working with cross functional teams

-Knowledge of XML, SQL, Java Regular Expressions

-Basic knowledge of data transfer protocols - HTTPS, (S)FTP

-Basic understanding of AWS

-Proficient English language skills.