Cloud Service Delivery Manager
Your Job Title: Cloud Service Delivery Manager
Job Location: Romania - Brasov (hybrid)
Our Department: Cloud Operations
Role Overview:
As a Service Delivery Manager, you will play a crucial role in ensuring that our services deliver exceptional value to our internal customers. You will work closely with operational teams to drive service excellence and customer satisfaction.
Key Responsibilities
Collaborate with internal customers and operational teams to ensure services deliver value;
Conduct service reviews to report on service level performance and gauge customer satisfaction.
Lead the Continual Service Improvement process to enhance service delivery;
Own and mature core ITIL processes, including Incident, Major Incident, Problem, Change, and Request Fulfilment.
Manage and coordinate major incidents impacting Trimble customers on a rotational basis;
Drive the Problem Management process to identify and resolve underlying issues.
Obtain and respond to customer satisfaction feedback to improve service quality;
Serve as a point of escalation for quality of service for Applications Support.
Facilitate the onboarding of new customers to shared services and platforms;
Build strong and sustainable relationships across all levels of the organization, including engineering, operational, and support teams.
Must-Have Skills & Experience:
- facing service delivery or technical account management roles;
- solving skills;
About Trimble:
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modelling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From
- built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit:
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
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Firma: Trimble Localiția: Braşov
Brașov, Brașov County, RomaniaAdăugat: 24. 6. 2025
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