CMDB Configuration Manager Bucharest

CMDB Configuration Manager
Bucureşti
Bucharest, Bucharest, Romania

Description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with
- national teams, contribute to a myriad of innovative projects that deliver the most creative and
- edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

A CMDB configuration manager is responsible for maintaining and updating the configuration management database (CMDB) that contains information about the assets, services, and dependencies of an organization's IT infrastructure. The CMDB configuration manager ensures that the CMDB is accurate, complete, and consistent, and that it supports the IT service management (ITSM) processes and goals. He is responsible for good relations with stakeholders and facilitate them where possible.

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Responsibilities

Accountable for the definition of and adherence to the (logical) CMDB and CSDM data model (in cooperation with the CSDM and CMDB Stewards)

Establishing and maintaining the Configuration Management plan

Accountable for determining and documenting Service
Now specific principles (i. e. Authorization and Naming Conventions)

Establish and enforce the policies, processes and standards for configuration management and CMDB usage (process owner)

Accountable for the adherence to regulations, security & privacy policies & the defined target model (aka quality) incl. the LCM processes to manage CI data

Analyze and report on the CMDB data quality, performance, and compliance for executives

Facilitates and manages CMDB Audits by providing the relevant data to the relevant audit stakeholders

Drive new initiatives to improve the overall data quality

Advises teams and help them use the CMDB correctly

The Config manager is the SPOC for the Business related to CMDB demands and to the Service
Now Platform owner

Requirements

Strong knowledge of ITSM best practices and frameworks, such as ITIL, COBIT, or ISO/IEC

Proficient in using and administering CMDB tools and platforms, such as Service
Now, BMC Remedy, or IBM Tivoli

Excellent analytical,
- solving, and
- making skills

Ability to adapt to changing business and IT needs

Bachelor's degree in computer science, information systems, or related field, or equivalent work experience

Certification in ITSM or CMDB is a plus

We offer

We believe that the greatest strength of the company is its people. EPAM is fully committed to help its employees to reach their full potential and achieve their professional goals through continues learning. With this in mind, we would like to introduce to you few of the many opportunities and services which we believe will help you expand your current knowledge

Full access to
- edge tools and technologies

Competitive compensation depending on experience and skills

All-around Social package: professional & soft skills training, medical & family care programs, sports

Relocation opportunities

Free English classes

Unlimited access to Linked
In learning solutions

Continuous experience exchange with experts and professionals worldwide

Friendly team and comfortable working environment

Engineering, corporate, and social events within and outside the Company

Flexible working schedule

Opportunities for
- realization