Customer Advisor English-speaking

Customer Advisor English-speaking
Iaşi
Iaşi, Romania

A global leader in Business Process Outsourcing (BPO) and Customer Experience is expanding into Iași — and we’re assembling our very first local team. If you’re fluent in English, enjoy helping others, and want to grow in a modern, international work environment, this is your chance to be part of something new. ︉︀︉︅︃︁︇​︂︆︄︃​︁︁︎︌​︈︂︇︍​︈︆︅︊︄︈︌︊︎︂︎

Ideal Candidate Profile: We welcome both entry-level applicants and professionals with 1+ year experience in customer service, BPO, or similar roles.

You should have:

• English proficiency (B2–C1 level, spoken and written);
• Strong interpersonal and communication skills;
• A proactive, customer-oriented mindset.

Your Role: As a Customer Care Representative, you’ll act as the primary point of contact for English-speaking customers, providing clear, empathetic, and solution-focused support.

Key Responsibilities:

• Manage inbound calls (approx. 90%) and occasional outbound follow-ups;
• Deliver professional assistance and resolve customer inquiries;
• Escalate complex issues when necessary;
• Accurately log interactions using CRM tools.

What We Offer:

• Paid training (7 weeks, in start groups of 15–17 people);
• Supportive, multicultural work environment;
• Opportunities for growth within a respected global company;
• Rotating shifts between 10: 00 and 22: 00 (e. g. 10–18, 11–19, etc. ) ;
• Saturday shifts (11: 00–19: 00) on rotation, based on workload.