Customer care - front office with French Cluj-Napoca

Customer care - front office with French
Cluj-Napoca
Cluj-Napoca, Romania

Requirements:

• Higher education/university degree
• A university diploma in Economics and/or Law is an advantage
• Strong motivation and determination to achieve objectives
• Ability to work in a team and solve problems
• Determination and initiative
• Good communication skills, empathy, active listening, and mediation
• Flexible work schedule

Language requirements:

• French minimum level B2 (mandatory)
• Knowledge of at least one of the following languages: Italian, Romanian or English is mandatory.
• Knowledge of German or Spanish is an advantage.

Conditions:

• Fixed-term employment contract with the possibility of extension
• Fixed salary based on experience + Monthly and semi-annual performance bonus
• Career growth opportunities within the companies of the group, both in Italy and abroad
• For top candidates eager to become part of our middle/top management team, structured management training is provided through the Geri Academy
• Meal vouchers
• Private medical insurance

Main duties:

• Providing customer support via phone and/or email
• Verifying payment statuses
• Sending necessary documentation to customers (e. g. , invoices, accounting documents)
• Managing complaints and claims