Customer Engagement Representative

Customer Engagement Representative
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

At Solid
Stake, we believe that powerful ideas deserve bold storytelling. As a venture studio at the intersection of marketing, digital entertainment, and operations, we specialize in launching and scaling brands that captivate audiences and redefine online experiences.

We’re not just strategists—we’re creatives, brand builders, and growth architects. From crafting breakthrough campaigns to driving
- informed performance, our teams blend imagination with insight to shape narratives that resonate and convert. Whether it’s bringing a new venture to life or accelerating one that’s already growing, we move fast, think big, and execute with purpose.

At Solid
Stake, we foster a culture where collaboration fuels creativity. We champion diverse talent and fresh perspectives, creating space for every team member to take ownership, elevate their craft, and make a real impact. Join us and help shape the brands—and the stories of tomorrow.

Position Overview:

As a Customer Engagement Representative, you will play a key role in delivering an exceptional customer experience by managing inbound and outbound calls, handling live chats, and responding to emails across multiple support channels. While previous experience in customer support, i
Gaming, or online payment processing is beneficial, it is not a mandatory requirement.

Facing the challenges of the role requires:

• Proficiency in English & Romanian, with excellent verbal and written communication skills
• A strong passion for Customer Care, with a mindset focused on prevention and safeguarding customers
• A genuine interest in identifying customer needs and providing first‑contact resolution
• Excellent communication skills, patience, and the ability to explain complex topics clearly and concisely
• Experience and comfort interacting with customers via calls, chat, and email (handling inbound/outbound calls, chats, and emails)
• A target‑driven mindset, with a desire to consistently improve performance
• Ambition, eagerness, and readiness to learn
• The ability to multitask and think quickly, enabling solid decision‑making in real time
• High attention to detail and the ability to accurately evaluate customer needs
• Flexibility to work shift hours and weekends (flexible hours, on a shift basis)