Customer Excellence Associate
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225, 000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a motivated Customer Excellence Associate to join our Customer Excellence team. In this role, you will be responsible for providing
-
- end support for all service, billing, and issue resolution queries, ensuring you deliver professional, helpful, and empathetic service through
- class customer communication.
What You'll Do
In this role, you will:
1. - Act as the first point of contact to support and manage the
- sales customer lifecycle, proactively engaging with customers to understand their needs, and implementing targeted retention strategies to prevent churn. This includes utilizing active listening skills to resolve issues with a first contact resolution focus.
2. - Work closely with commercial, operations, and other Customer Excellence teams to ensure alignment on billing information, address client billing disputes, and resolve discrepancies by investigating and reconciling invoices, purchase orders, contracts, and service agreements.
3. - Maintain accurate records of customer interactions and retention efforts in a Customer Relationship Management (CRM) system, meet or exceed agreed performance metrics, and ensure adherence to company's retention Standard Operating Procedures (SOPs) and compliance with organizational policies.
What You'll Bring
The ideal candidate will have:
- solving skills to identify root causes of disputes, excellent phone handling skills, and effective written communication.
What We Offer
- Informații detaliate despre oferta de muncă
Firma: Iron Mountain Localiția: Cluj-Napoca
Cluj-Napoca, Județul Cluj, RomaniaAdăugat: 30. 10. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!