Customer Experience Professional (International logistics)

Customer Experience Professional (International logistics)
Bucureşti
Bucharest, Bucharest, Romania

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an
- friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

The Customer Experience Professional is responsible for delivering consistent,
- quality,
- class customer service to meet our customers' needs. This role requires excellent communication skills and the ability to work efficiently under pressure while maintaining composure. A solid understanding of business needs is essential.

As a champion for continuous improvement, you will execute bookings, order generation, periodic billing, and renewals. You will also comply with business processes and controls to ensure
-
- class customer service and order management fulfillment. Being part of the team, you will solve complex problems for customers and support their needs effectively.

Key deliverables:

Successful and timely booking and lifecycle handling of all product orders – order to post delivery process execution (order entry, expediting orders, change orders, returns, order status, invoicing)

Working through our CRM too (Salesforce) to meet all the KPIs assigned to the role (time to close, quality, case closure rate, customer satisfaction scores ASAT and CSAT,

Work within guidelines of Global policies and processes

Serve as the primary customer contact for your assigned portfolio of B2B accounts and ensure customer needs and expectations are met

Coordinate actions with other departments such as Logistics, ISC, Regional Sales Managers, Product Managers, etc. , to resolve Customer queries

Working with continuous improvement mindset, propose and work collaboratively to deliver process improvements and operational efficiencies ideas

Key responsibilities:

Profound knowledge of domestic and international shipping requirements

Profound knowledge of international shipping documents and why they are required

Profound knowledge of country specific requirements

Profound knowledge of Letter of Credit

Flawless document control

Order entry, shipping and invoicing

Handle incoming calls or inquiries from prospective customers or clients

Provide customers with general product and service information.

Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and
- up in CRM tool

Follow-up on outstanding customer inquiries

Assist customers effectively by solving customer disputes

Completing supporting paperwork and delivering to Customer and internal departments on time

Set-up new customers in SAP and update existing records where needed

Research billing issues

Foster strong and effective relationships with internal and external customers

Apply HOS methodology, quality standards and process compliance in
-
- day activities

Identifies process deviations or exceptions and drives to standardization, working with transformation and opex team, business and any other stakeholders involved in the process, to eliminate waste, simplify or fix a process, focusing on Customer experience and internal HON requirements

Qualifications:

University degree, preferably in business management, project management, production management, economy

Experience in serving large B2B industrial Customers

Deep Customer Service understanding and customer centric attitude

Business fluent (C1/C2) in written and spoken English, local language as per requirements

3+ years of relevant work experience, Customer Support and/or Project management preferably in an international work environment

Extensive experience using CRM/SAP systems including implementation/upgrade

Very good knowledge of MS office skills (Excel, Word, Outlook)

Knowledge of Gen AI tools and overall digital literacy

Lean management skills

WE OFFER:

Competitive Salary regularly increased based on your performance

Enjoy 25 vacation days per year, plus extra days off for life's special events

We provide meal vouchers

Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)

Medical Insurance Plan paid by the company

Christmas and Easter bonuses

Recognition & referral bonus programs

Comprehensive induction, ongoing training and development to set you up for success

In-house and external learning platforms (Udemy) to continue to expand your skills

Work experience opportunities to help you grow your career with us

Global employee networks to help you connect and grow

Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters

In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids

Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment

Your family is growing while working at Honeywell? We congratulate you by offering special bonuses

Frequent Employee Engagement activities fostering an inclusive and diverse work environment

3 + 2 hybrid work arrangement to support your
- life balance

Flexible working hours

Fresh fruit days in the office

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#Li-Hybrid

Informații detaliate despre oferta de muncă

Firma:	Honeywell
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	8. 11. 2025 Postul de muncă activ

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