Customer Service 2nd Line Agent with German Cluj-Napoca

Customer Service 2nd Line Agent with German
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Customer Service 2nd Line Agent with German

As our Customer Service 2nd Line Agent with German,  you are the hero who wants to offer our customers the best service. You pick the job up where our
- line agents end. The questions you tackle are different every time. Which ensures that every solution will be “custom made”. Much of this contact will be initiated by you. Sometimes by phone and other times by email. You will also see where our service can be improved. You check reviews, see what has already been done for the customer, and then go the extra mile to ensure that every customer looks back on vida
XL with a satisfying feeling.

You will:

• Handle tickets with customer queries passed on by
  - line colleagues;
• Review reviews to see where improvements can be made for customers.  
• Actively approach customers by mail or phone
• Identify bottlenecks and areas for improvement

We offer:

• Naturally, you will receive a salary that matches your work experience? ?
• 23 vacation days per year
• Meal tickets
• Private medical subscription?
• 20% discount on all vida
  XL products?
• Vacation vouchers
• Discount on ESX Subscription
• Opportunities to develop yourself?

We ask:

• Of course, you need to speak English and German fluently.
• It is also important that you live in Romania and are allowed to work in Romania, otherwise you will not be able to join our team;.
• One day/month to work from our office in Cluj-Napoca;
• Experience in working with customers is a plus but not a must. We provide you with a complete induction process.

Why vida
XL
vida
XL is a major player in the
- growing world of
- commerce. Since the foundation in 2006, vida
XL is pushing global growth serving millions of customers with a vast selection of products for every aspect of their lives. The bold and
-
- earth approach makes the vida
XL team unique. The combination of embracing challenges, taking chances, and trying new things every day enables the success.

We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global
- commerce leader.

Want to join us?

We look forward to your application! For more information, contact our Talent Advisor: Ioana Voinea

  An assessment will be part of our recruitment process

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability