Customer Service Agent – English Speaker (Hybrid)

Customer Service Agent – English Speaker (Hybrid)
Iaşi
Iași, Județul Iași, Romania

Through our dedicated associates, Conduent delivers
- critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Are you passionate about travel and love helping people? Put your English skills to work and join us as a Customer Service Agent in the exciting travel industry!

What you'll do:

• Be the friendly voice and main point of contact for travelers via phone, email, and chat;
• Manage inquiries, bookings, itinerary changes, and payments with care and accuracy;
• Suggest travel destinations, dates, and options tailored to each client’s needs;
• Coordinate with cruise lines and other partners to keep travelers informed;
• Use booking software to organize and manage travel plans;
• Quickly solve problems and update clients on any travel changes.

What we’re looking for:

• Strong English communication skills (B2 level or higher);

• A positive,
  - focused mindset;

• Basic skills in Microsoft Office applications;

• Previous experience in customer service is a plus, but not mandatory;

• A team player who enjoys solving problems creatively;

• Great attention to detail.

What we offer:

• An innovative and supportive work environment within the travel industry;

• Comprehensive 8-week training to get you up to speed;

• Career growth opportunities in a global company;

• A recognized Most Loved Workplace® culture;

• Internal development programs with leadership roles often filled by our own team members;

• Long-term career stability with a dedicated team.

Why