Customer Service Agent (German speaking)
Our mission is to make recruitment a powerful tool for business development and to show you all the benefits of choosing an external recruitment partner.
Deliver an excellent candidate journey and find a matching work environment are our priorities while recruiting.
We are looking for a Customer Service Agent with German language for a BPO Center in Bucarest.
Your activities would include handling requests related to reservation cancellations, changes to booking dates, updates to customer information, online
- in support, and providing additional information about prices or specific services not mentioned on the platform. You would also deal with possible customer complaints regarding reservations.
If you enjoy customer interaction across various communication channels—phone calls, emails, and social media platforms, don't hesitate to apply!
Tasks:
- You will be responsible for carrying out processes quickly and efficiently.
- Work with leadership to optimize the process
- Monitoring the process and ensuring the high quality of services delivered
- Working directly with customers, building good business relationships
Candidate profile:
- Fluent knowledge of German (C1)
- Good knowledge of English (B2)
- Ability to learn quickly
- Action and detail orientation
- Eagerness to work in a team environment
Benefits
- Career growth opportunities within an international developing team, part of a global player ∙
- Meal tickets
- Private medical subscription
- Transport settlement
- Referral Program
Fii primul, care se va înregistra la oferta de muncă respectivă!
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