Customer Service Dutch speaker - 100% Remote Bucharest

Customer Service Dutch speaker - 100% Remote
Bucureşti
Bucharest, Bucharest, Romania

Job Description

Your new job

• An attractive mix of
  - & outbound calls for appointment coordination and planning
• Customer preparation for their appointment in one of our 24 NL branches
• You know how important a good customer journey is and are actively engaged in improving our customer satisfaction.
• Identify customers’ needs, clarify information, research every issue, and provide the best possible solution
• Simple process with help and support available
• Go the extra mile to engage customers; always a positive and a proactive approach even dealing with a complaint

Our offer

• A warm team atmosphere and fun team events
• Private health insurance via medicover
• Open communication and delivering results are more important to us than a dress code
• Inclusive and respectful multicultural work environment
• Personal development

Your skills

• You enjoy helping customers, at least 1 year of experience in customer service or customer relating sectors
• Very good written and spoken Dutch language skills
• Excellent communication skills, accurate, customer oriented, friendly with a professional empathy

You get extra credits for

• Bachelor’s Degree
• Interest in the automotive sector

Our offer

• Hybrid or remote work
• A warm team atmosphere and fun team events
• Private health insurance via medicover
• Open communication and delivering results are more important to us than a dress code
• Inclusive and respectful multicultural work environment
• Personal development