Customer Service Professional with German - Brașov

Customer Service Professional with German
Braşov
Brașov, Brașov County, Romania

Working at Freudenberg: We will wow your world!

Responsibilities:

Managing customer relations for own customer portfolio;

Order acceptance and processing in the ERP system;

Checking and ensuring the availability of goods;

Order tracking until delivery;

Managing information flow between internal and external customers;

Quotation process and
- up;

Active management of customer queries;

Managing customer queries and claims related to products or processes;

Preparation of order documents and coordination of triangular shipments;

Ensuring information accuracy regarding customer and material master data;

Issuing delivery notes and invoices for specific situations;

Other sales supporting activities;

Recognizes and analyses problems and related factors in
- cut situations, evaluates each element using established methods, and makes
- informed decisions;

Help in training and supports the onboarding for New Hire;

Propose alternative articles for basic situations;

Propose solutions for identified problems encountered in the daily business;

Identifies needs for process improvement and help in the implementing the provided solutions;

Participate in project integrations;

Issuing of credit notes for bonus payments and provisions.

Qualifications:

Typical entry level for college/university graduate plus up to one year of job relevant experience;

Experience in similar position / BPO industry;

Experience in Automotive – would be an advantage;

Advanced English and German knowledge.

Proficient knowledge of MS Office programs (Outlook, Word, Excel etc. );

Experience in working with SAP and/or CRM tools represent an advantage;

Independent and responsible way of working;

Good communication skills and team spirit;

Innovative mindset;

Has clear overview for the end to end process;

Fact-driven and strong analytical skills;

High ambition and customer orientation in the B2B area;

Requires conceptual knowledge of theories, practices and procedures within a job discipline;

Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines;

Works under regular close supervision and receives intense instruction, guidance and direction;

Requires expanded conceptual knowledge of theories, practices and procedures within own job discipline including substantial knowledge about practical applications;

Conveys complex information clearly in uncomplicated situations;

Resolves issues in simple scenarios by evaluating potential solutions through technical expertise, judgment, and established precedents;

Operates under regular supervision and follows guidance and direction from
- level roles;

Has limited flexibility to deviate from standard procedures when executing structured tasks;

Understands key business drivers; uses this understanding to accomplish own work;

1-3 Years of experience in complex situations;

Extended Knowledge in INCOTERMS and required documents for export/country;

Has working knowledge and skills developed through formal training or work experience;

Pinpoints problems and relevant issues in simple scenarios, evaluates them through standard processes, and makes reliable decisions;

Possesses a basic understanding of essential theories, principles, and practices.

Informații detaliate despre oferta de muncă

Firma:	Freudenberg
Localiția:	Braşov Brașov, Brașov County, Romania
Adăugat:	24. 6. 2025 Postul de muncă activ

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6 persoane au vizionat această ofertă de muncă.

Customer Service Professional with German Brașov

Customer Service Professional with German
Braşov
Brașov, Brașov County, Romania

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