Customer Service Representative Key Account MEA

Customer Service Representative Key Account MEA

Romania

Customer Service Representative Key Account MEA

About Goodyear

We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.

Why This Role Matters

As a Customer Service Representative for Key Accounts, you will play a key role in delivering an exceptional customer experience for strategic customers across the region. You will manage the full Order-to-Cash process, ensuring flawless execution, reliable communication, and
- added service. Your work directly influences customer satisfaction, delivery performance, forecast accuracy, and business outcomes.

This role offers the opportunity to collaborate
- functionally and build strong relationships in a dynamic, international environment.

What You’ll Do

Manage customer orders
-
- end: order entry, tracking, confirmation and
- up

Act as a Single Point of Contact (SPOC) for assigned key accounts and ensure service levels are met

Monitor customer forecasts, identify deviations and support forecast accuracy and sales stability

Handle customer claims (logistics, returns, pricing, quality) using SAP QM and drive timely resolution

Coordinate delivery planning with logistics to ensure customer requirements are fulfilled

Identify and suggest opportunities to improve customer service and operational effectiveness

Support sales by offering alternative products and maximizing order fulfillment

What You’ll Bring

Bachelor’s degree

Minimum 3 years of experience in a
- facing environment

Strong knowledge of SAP (order management and quality management), MS Office and reporting tools

Experience working in an international and multicultural environment

Strong communication,
- building and
- solving skills

Ability to collaborate with internal and external stakeholders

Advanced English (written and spoken)

Nice to have

Experience in automotive or industrial environments

Tire or product knowledge, or interest in developing this skill

Familiarity with supply chain and
-
- cash processes.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.

#LI-AA1.

# LI-hybrid.

Goodyear is one of the world's largest tire companies. It employs about 68, 000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop
-
-
- art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to.

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Informații detaliate despre oferta de muncă

Firma:	E460-Romania SRL
Localiția:	Romania
Adăugat:	28. 11. 2025 Postul de muncă activ

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