Customer Service Representative (Romanian + English) On-Site Timișoara

Customer Service Representative (Romanian + English) On-Site
Timişoara
Timișoara, Timiș, Romania

Location: Sofia, Bulgaria
Start Date: 3 December 2025
Contract Type: Full-time, On-site
Working Hours:
Monday to Friday: 08:00 23:00
Saturday and Sunday: 10:00 19:00 (rotational shifts)
Priority: Local candidates will be reviewed first

About the Role

We are looking for a Romanian-speaking Customer Service Representative to join our team supporting our company.
In this role, you will handle customer inquiries, provide information, and ensure a
- quality service experience for JTI customers.

Your Responsibilities

• Assist customers via phone, email, or chat in Romanian and English.

• Provide accurate information about products and services.

• Handle complaints and resolve issues professionally.

• Keep customer records updated in the system.

• Maintain performance and quality standards.

Requirements

• Fluent Romanian (C1-C2) and good English (B2).

• Previous experience in Customer Service or Call Center roles preferred.

• Strong communication and
  - solving skills.

• Ability to work in a
  - paced environment.

• Availability for rotational shifts.

Salary and Benefits

• Base Salary: 3, 200 BGN gross/month ( 1, 635€)

• Monthly transportation/internet allowance: 50 BGN net ( 25€)

• Additional pay for night hours (if applicable)

• Special occasion bonuses: 500 BGN ( 255€) for marriage, childbirth/adoption, or graduation

• Comprehensive medical plan (health and dental care)

• Life insurance

• Multisport Card (co-financed by the company)

• Employee discounts on various goods and services