Customer Service Representative

Customer Service Representative
Bucureşti
Bucharest, Bucharest, Romania

As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.

Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the
- standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.

We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable,
- term relationships that contribute to their organizational growth.

Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently
- quality services to our partners.

Responsible for customer and sales support in connection with placing orders, transport bookings, communication of back orders, claims, invoice handling and customer invoicing. Back-up for customer and sales support for the second brand we sell.

Responsabilities:

• Maintain constant communication with customers and sales representatives; handle complaints and update order status;

• Create, process, and track offers and orders in SAP/FABS, including adjustments after customer approval;

• Coordinate deliveries, monitor production plans, and inform stakeholders of any delays;

• Issue invoices, proformas, and credit notes; follow up on payments and manage credit limits and insurance;

• Administer SAP master data (customer/product creation, price updates);

• Collaborate across departments to optimize workflows and ensure compliance with internal procedures and ISO standards;

• Participate in meetings, prepare reports, and provide backup support to colleagues when required.

Requirements:

• English: Advanced;
• Bachelor Degree.
• 6 months - 1 year of experience in Customer Support/Service area.