Customer Service Representative with German & English (On-site) Iași

Customer Service Representative with German & English (On-site)
Iaşi
Iași, Județul Iași, Romania

Through our dedicated associates, Conduent delivers
- critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Would you like to use your German and English skills to support one of the world’s most iconic automotive brands? As a German and English-speaking Customer Support Representative, you will be part of our hybrid team in Romania, providing professional and friendly assistance to customers throughout their journey.

Your responsibilities will include:

• Providing excellent support to customers via phone, chat, and other communication platforms;
• Guiding customers through both the purchasing and post purchase processes;
• Working closely with internal teams to find appropriate and timely solutions;
• Accurately updating customer records and databases;
• Recommending tailored product and service solutions based on customer needs;
• Adapting to business needs and supporting tasks to ensure efficient service delivery;
• Representing the voice and values of a globally recognized automotive brand.

What we’re looking for:

• Strong German and English language skills (B2 level upwards);
• Motivation to deliver outstanding customer experience;
• Availability for 6 weeks of fulltime training (Mon–Fri,  9:00–18:00);
• Flexibility to work on a rotating 24/7 shift schedule after training;
• Excellent communication, problem solving, and teamwork skills;
• Prior experience in customer service is a plus, but not mandatory.

What we offer:

• Hybrid work model based in Romania, with
  - site presence 3 days a week, Tuesday, Wednesday and Thursday, weekends will be worked remotely;
• Attractive salary and performance bonus scheme;
• Fulltime permanent contract;
• Paid training and opportunities for career advancement and internal promotion;
• Benefits package including meal tickets, private healthcare coverage and life insurance.

Why