Customer Service Representative with Spanish or Arabic Bucureşti

Customer Service Representative with Spanish or Arabic
Bucureşti
Bucureşti, Romania

At NAGA, we strive to provide the best in financial services. We strive for success and excellence in all of our endeavors.

We are a well-established Fintech company, serving millions of clients across the globe. With a passionate working team, we are connecting the global financial markets to make a more open and equitable economic future.

Our vision

To build the world’s most powerful app for finance.

Our mission

We are committed to excellence by continuously refining our services to cater to the needs of our stakeholders by setting new goals and expanding our network of products with constant improvement and innovation.

Why is NAGA great to work for?

At NAGA, we value innovative and creative minds to help us build financial products and solutions that can truly change the global financial industry.

We put the customer experience first in everything we do and reward those who share our commitment to make it happen. With amazing employee benefits, direct and open communication, continuous learning opportunities and amazing career growth opportunities, NAGA is an exciting place to work! ​​​

Requirements

• Previous experience in customer service is highly preferred, with a demonstrated ability to engage and assist customers effectively.
• Fluency in either Spanish or Arabic, intermediate level of English, with strong written and verbal communication skills, is essential for seamless interaction with diverse client bases.
• Possess a strong passion for learning, coupled with a keen eye for detail to ensure accuracy and excellence in all tasks.
• Exhibit a high level of responsibility and ambition, consistently striving for personal and professional growth.
• Bring energy, enthusiasm, and outstanding communication skills, creating an engaging and positive experience for every client interaction.
• Be exceptionally organized and resourceful, able to manage multiple priorities efficiently and independently.
• Availability to work in the LATAM time zone for the Spanish-speaking role (from 4 PM to 1 AM). Transportation will be provided at the end of the shift for your convenience.

Responsibilities

• Deliver world-class customer support in Spanish or Arabic, resolving inquiries and providing tailored solutions to clients, across multiple communication channels.
• Assist with platform navigation and financial instruments, offering guidance to ensure clients maximize their experience, whether they're new users or experienced professionals.
• Handle complex issues and investigate inquiries thoroughly using available resources and cross-department collaboration to ensure accurate and timely responses.
• Provide feedback on emerging trends, product bugs, and client issues, contributing to continuous service and product improvement.
• Represent the company professionally, maintaining high service standards and ensuring compliance with legal and regulatory changes.
• Stay informed on industry trends and competitors, proactively identifying opportunities for service enhancements and improvements.
• Collaborate with internal teams to resolve client issues and optimize workflows, and actively participate in meetings to maintain strong client relationships.
• Ensure all client interactions are timely, accurate, and compliant with service level agreements (SLAs) while maintaining a high level of professionalism.

Benefits:

• Global Career Evolution: Ready to grow fast and achieve your dreams? At our company, your passion and curiosity are the keys to unlocking exciting opportunities. Dive into a dynamic, international environment where innovative ideas and diverse perspectives drive success. Here, every project is a chance to create meaningful impact, expand your horizons, and shape the future. With the support of a global team, your hard work will propel you to new heights.
• Skill Hyper-Growth: If you are eager to stay ahead and challenge the future, NAGA is the right place for you. With top-tier training, certifications, and cross-functional projects, you will gain the skills to lead and innovate. Our culture of continuous learning means you will never stop growing, and you will have endless opportunities to collaborate and share knowledge with others. Together, we turn bold ideas into realities that make a difference.
• Connection & Belonging: Belonging to a supportive, vibrant team makes all the difference. We believe that when people feel connected, they perform at their best. That is why we offer endless opportunities to build genuine relationships through exciting activities and shared experiences. With us, you are not just joining a team – you are becoming part of a diverse, empowering community where everyone lifts each other up and celebrates success together.
• Reward & Recognition: In a world that is always changing, we ensure you feel secure and appreciated. Along with a competitive salary that reflects your expertise, we offer performance bonuses to reward your accomplishments. Your dedication doesn’t go unnoticed here – we celebrate your wins, big and small, and make sure you are always recognized for the value you bring to the team.
• Transportation at the end of the shift for roles working with LATAM.
• Meal tickets.
• Medical subscription.