Customer Service Specialist
The opportunity
We are looking for a new colleague to join our supply chain team as a Customer Service Specialist, eager to join for a period of 12 months.
Main responsibilities
- Planning, implementing and coordinating the activities related to invoicing processes for allocated customers.
- Point of contact with the logistics services provider and have a good cooperation with logistics services provider to achieve the activities related to the inbound process.
- Accountable for Supply Assurance of assigned product portfolio
- Accountable for Inventory planning and coordination of inventory deployment for assigned product portfolio
- Continuously monitor and ensure product supply of assigned product portfolio and dealing with customer complaints
- Proactively identify supply risks by updating supply outlook
- Drive communication and resolution of supply issues with stakeholders using standard processes (.
- alerts, weekly calls with market/plants)
- Proactively understand demand drivers and supply implications from forecast changes
- Drives the establishment and maintenance of
- term customer relationships by providing outstanding customer service and acting as support and primary point of contact for customers in relation with the other departments
- Assist the existing clients with their technical questions support them to have all requested deliveries on time and monitor status of clients’ requests
- Drive communication and resolution of supply issues with stakeholders using standard processes (.
- alerts, weekly calls with market/plants)
Main requirements
- University degree, ideally in Logistics or in other area, but pertinent with the field
- Relevant experience required in supply and logistics management, ideally in pharmaceutical industry or other industries where it is required to align customer requirements with sales, marketing and finance
- Good communication skills (both written and verbal English) and interpersonal skills
- Computer literacy: MS Excel advanced level
- Fluency in English is an advantage
- Organized with good time management skills
- Pro-active and result oriented
- Willingness to help customers and provide prompt service.
- Proven
- solving skills
- Able to adapt and respond to internal (e. g. priorities) and external changes
- Must have an eye for detail and a methodical approach to work
- Informații detaliate despre oferta de muncă
Firma: Teva Pharmaceuticals Localiția: Bucureşti
Bucharest, Bucharest, RomaniaAdăugat: 14. 5. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!