Customer Service Team Lead - German Speaker Bucharest

Customer Service Team Lead - German Speaker
Bucureşti
Bucharest, Bucharest, Romania

Job Description

Your New Role:

• Develop, coach and motivate your team, to be successful in achieving their sales targets;
• Contribute to process improvement to help your teams overachieve goals;
• Coach and help your team using proven leadership methodologies to ensure alignment with sales targets growth objectives across multiple customer segments;
• Collaborate closely
  - department to ensure consistent and continuous efficient service delivery.

What we expect from our new colleague:

• Fluency in both German & English languages; 
• A proactive,
  - first mindset combined with adaptability and passion for tackling new challenges;
• Curiosity, eager to grow with a solution oriented “Can Do” attitude;
• Proven experience in Customer service, Telesales or another similar area, with a strong background in managing and developing teams;
• Expertise in using Contact Center related software for handling inbound/outbound calls, Excel/Gsheet;
• Empathetic leadership style, excellent communication and coaching skills;
• The ability to foster a motivated, cohesive team.

We would love if you would have:

• A genuine interest in the automotive industry and familiarity with Google tools.

What you can expect from us:

• A learning and growth environment (leadership and operational trainings);
• Implication and support in delivering department projects and process improvement;
• A nice office just 1 minute away from Pipera metro station;
• A dynamic and transparent team atmosphere;
• Private health insurance via Medicover.