Customer Service with Italian
Responsible for providing excellent customer
- line assistance through a variety of channels and technology to patients with diabetes and healthcare professionals, understanding their needs and following all the systems and procedures established. As an Advisor, you are focused on delivering a high quality, proactive, positive, trusted customer experience and resolving a broad range of enquiries at first point of contact.
- Customer interaction
- Qualified processing and answering of technical and
- oriented customer requests on the telephone and in written form from the subject area of diabetes; processing complaints in accordance with internal quality guidelines and regulatory provisions.
- Working with inbound related workflow objects such as tasks, action items or cases.
- Real-time administration of
- specific data and attributes in the CRM system to provide
- date customer information for marketing purposes as requested by the Italian and UK Affiliates, such as address, phone number, mobile phone number,
- address, etc.
- Work with the CRM system to document all customer interactions and contacts in accordance with the specifications of the internal quality guidelines.
- Language skills in Italian (C1) and English (B2); any other relevant language is a plus.
- Strong IT navigation skills – fast learner in new technologies
- Excellent listening and communication skills
- Excellent customer orientation and service mindset
- Works with autonomy and flexibility, always with a teamwork attitude
- Multi-tasking, agile skills and flexible to adapt to changes.
- Contributes with a positive spirit to a pleasant working environment.
|WNS Global Services
Bucharest, Bucharest, Romania
|13. 2. 2024
Postul de muncă activ
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