Customer Services and Collections Manager German (Bucharest, Romania)

Customer Services and Collections Manager German (Bucharest, Romania)
Bucureşti
Bucharest, Bucharest, Romania

We are seeking an experienced and proactive Customer Services and Collections Manager fluent in German and English to lead a
- performing team in Bucharest. This is a fantastic opportunity to take ownership of customer service and collections operations while working in a dynamic, international environment.

What you will do

• Manage and lead a team of customer service and collections specialists, ensuring high standards of performance and customer satisfaction.
• Develop and implement strategies to optimize collections processes and improve operational efficiency.
• Monitor key metrics and performance indicators, providing regular reports and insights to senior management.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Identify areas for process improvement and implement best practices to enhance service quality and collections outcomes.
• Collaborate with internal teams across finance, operations, and sales to support business objectives.
• Mentor and develop team members, fostering a positive and productive work environment.

Who you are

• Fluent in German and English, both written and spoken.
• Proven experience in customer service, collections, or team management, ideally in an international environment.
• Strong leadership and people management skills with the ability to motivate and develop a team.
• Excellent analytical and
  - solving abilities, with a focus on process improvement.
• Effective communicator with strong negotiation and conflict resolution skills.
• Organized, proactive, and capable of working in a
  - paced and dynamic environment.

What we offer

• Competitive salary with
  - based incentives.
• Permanent contract with a Monday-to-Friday schedule, ensuring
  - life balance.
• Work in Bucharest, Romania, a vibrant city known for its rich culture, thriving business environment, and affordable lifestyle.
• Relocation support for international candidates, including guidance to settle into the city.
• Join a multicultural and collaborative team with opportunities for professional development and career growth.

Why Bucharest?
Bucharest is an exciting destination for professionals seeking both career and lifestyle benefits. With its mix of modern infrastructure, historic charm, cultural attractions, and growing international business community, it offers a dynamic environment to live and work.

Take the next step in your career as a Customer Services and Collections Manager in Bucharest and lead a team that makes a real impact on business success.