Customer Success Engineer (m/f/d)
About Us At Regiondo, we’re builders, doers, and
- makers—driven by a shared mission to reshape the tours, activities, and experiences industry.
Alongside our sister brands, Checkfront and Rezdy, we power more than 20, 000 businesses and support over $10B in bookings globally.
Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.
We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day.
Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.
But our success starts with people.
Our teams are the engine behind everything we create.
We value
- starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them.
We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive.
If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place.
Let’s build, grow, and win together.
This role acts as the technical backbone of the customer journey , bridging sales, onboarding, and success teams to deliver seamless integrations and exceptional partner experiences.
By combining technical expertise with a
- centric mindset, this position ensures that every partner—from first demo to
- term optimization—benefits from scalable, efficient, and innovative solutions.
You’ll play a key role in empowering commercial teams , accelerating onboarding through smart automation and documentation, and driving continuous improvement across the product ecosystem.
Your insights will directly influence the product roadmap and operational excellence, helping the company achieve its mission to simplify and elevate how leisure and activity operators sell and manage their business online.
Streamline Onboarding: Design and implement website or 3rd party tools integrations, data migrations, and setup workflows that ensure a smooth technical start for every partner.
Optimize Partner Environments: Configure secure, scalable, and
- performing systems, ensuring best practices are followed.
Create Technical Resources: Develop documentation, playbooks, and guides that empower
- technical stakeholders and shorten
-
- value.
Drive Continuous Improvement: Build automation tools and processes to enhance efficiency and proactively identify optimization opportunities.
Collaborate Across Teams: Act as the technical bridge between Sales, Customer Success, and Engineering to align on operators needs and feedback.
Enable Internal Teams: Deliver training and maintain a central knowledge base to strengthen technical skills across the organization.
Champion Innovation: Evaluate and introduce new tools or technologies that improve scalability and customer experience.
S or tech environment.
Technical Expertise : Strong understanding of APIs, integrations, web technologies (HTML, CSS, Java
Script), and system architecture principles.
Analytical Mindset: Ability to interpret data and translate insights into actionable recommendations or technical improvements.
Collaboration Skills : Proven track record of working
- functionally with Sales, Customer Success, and Product/Engineering teams.
Documentation Skills : Skilled in creating clear, structured technical documentation and playbooks for internal and external audiences.
Customer Orientation : Ability to simplify complex concepts and communicate effectively with both technical and
- technical stakeholders.
Spot, Make.com, Zapier, or similar).
Familiarity with website builders or CMS platforms used by B2B clients.
Background in the travel, leisure, or booking software industry.
Scripting or automation experience (e. g. , Python, SQL, or similar) to support process optimization.
Strong
- solving skills with a proactive,
- driven mindset.
Excellent written and spoken English; additional European languages are a plus (italian, german, spanish, french, greek…).
We move fast, think big, and focus hard—without losing sight of the people behind the work.
Across all our brands, we’re united by a belief that impact comes from empowered teams, clear priorities, and a shared commitment to our customers and each other.
Here’s what you can expect: High trust, high impact: We give our people the autonomy to lead, innovate, and make decisions that matter.
Curiosity is encouraged: We value learning, asking questions, and pushing boundaries—not just getting things done, but doing them better.
Collaboration over ego: We work as one team across geographies and brands.
Success is shared, and support is a given.
Space to grow: Whether you're stepping into leadership, learning a new skill, or tackling your next big challenge—you’ll be backed to take risks and grow from them.
Progress over perfection: We embrace change, move quickly, and are constantly iterating to improve how we work and what we deliver.
You’ll be joining a global team that’s passionate about building something that matters—and having a good time while doing it.
We’d love for you to join us on this exciting journey.
Together, let’s shape the future of the leisure and tourism industry! Powered by Jazz
HR
- Informații detaliate despre oferta de muncă
Firma: Regiondo GmbH Localiția: Sibiu
Sibiu, Sibiu, RomaniaAdăugat: 30. 10. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!