Customer Success Engineer
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our
- edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
Essentially, Success Engineers facilitate communication between the PSI support department, and all others, speeding up the resolution time for support issues, and directly representing the voice of the customer to the PSI skills center teams. The Success Engineering role makes not just the customer more successful, but also the internal stakeholders. They help make sure we are operating most efficiently as a team to support customers. This role enables the support and engineering teams, and the customer, to all have a better experience.
Key Missions
Key Missions
- assigned tickets escalated by Support Level 1 (agencies).
- site administration activities and preventive maintenance – customer premises.
- site upgrade, perform activities of integration, deployment and
- site
- support – customer premises.
Key technical skills
- site Integration.
- support.
Key soft skills & behavior
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