Customer Success Manager (English and Russian/Ukrainian are required)
About the Role
As a Customer Success Manager, you will play a critical role in supporting our clients after the policy bind process (Post-Bind). You will ensure they fully understand how to use our insurance services, assist with onboarding and training, and provide ongoing support to drive satisfaction and retention.
Key Responsibilities
- Manage and support clients through post-bind processes
- Help customers understand how to effectively use our services and platforms
- Onboard and train new clients
- Build and maintain strong,
- term relationships with clients - Respond to customer inquiries and resolve issues in a timely and professional manner
- Monitor customer engagement and identify opportunities for upsell or additional support
- Collaborate with internal teams to continually improve the customer journey
Tools You’ll Use
- Salesforce Sales Cloud (CRM & task management)
- Zoom Phone and Zoom Work
Space (client communication & collaboration) - Docu
Sign (document handling & signature collection) - Office 365 (Outlook, Excel, Word, Teams, etc. )
- Other internal systems and tools as required
Requirements
- Previous experience in Customer Success, Account Management, or a related
- facing role - Understanding of insurance industry processes is a plus, especially
- bind workflows - Strong communication and
- solving skills - Comfortable with remote work and multitasking across multiple systems
- Tech-savvy and experienced with digital tools and platforms
- Availability to work
- time during Pacific Time (PT) business hours
What We Offer
- 100% Remote work
- Collaborative and supportive team culture
- Training and growth opportunities
- Competitive compensation based on experience
Interested?
We’d love to hear from you! Please submit your resume and a short note about why you're a great fit for this role.
- Informații detaliate despre oferta de muncă
Firma: U Trust Insurance Agency LLC Localiția: Bucureşti
Bucharest, Bucharest, RomaniaAdăugat: 25. 5. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!