Customer Success Manager Bucharest

Customer Success Manager

Romania

The Offer

• Work in a company with a solid track record of performance
• Work alongside & learn from best in class talent

The Job

Our client is looking for a Customer Success Manager to join the team

Your responsibilities will include:

• Managing clients on all levels: technical, business, and product, and helping them succeed in their goals.
• Managing and growing relationships with Key Clients (stakeholders).
• Identifying opportunities and potential challenges.
• Providing Clients with training and webinars.
• Introducing clients to new features and handling new feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams as the client’s representative.

The Profile

Skills required:

• You have prior experience as a Customer Success Manager, Account Manager, Business Developer Manager, and Project Manager in the Crypto, Fintech, and Banking spheres.
• You have a basic understanding of KYB, KYC, and KYT will be a big plus.
• You have advanced English, the notion of any other language is a big plus.
• You have proficiency in Google Sheets / MS Excel.
• You have strong analytical skills and a proactive approach.

The Employer

Our client is a global verification provider aiming to make verification processes simple, friendly, and secure for businesses and their users. Their
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- one verification platform secures every step of the customer journey. More than 2000 global companies use this platform to verify users, businesses, and transactions, orchestrate their verification processes, welcome more customers worldwide, speed up onboarding, reduce costs, and steer clear of digital fraud.