Customer Success Manager
Customer Success Manager | London | Up to £80K + Benefits
Hybrid - 3 days in the office
High-growth
- up | Fast-paced | Purpose-led
My client, a
- enabled challenger in the financial services space, is looking to appoint a Customer Success Manager to play a pivotal role in enhancing the customer and broker experience across their digital platform and service journey.
This is a fantastic opportunity to join one of the UK's
- growing businesses, recently recognised in the Business Leaders , and to have a genuine impact on product, process, and customer outcomes.
The Role
Own and optimise the full journey for both customers and brokers
Collaborate across Product, Tech and Ops to evolve digital tools and platforms
Analyse behavioural and conversion data to reduce friction and improve service
Feed directly into the product roadmap, with influence over key systems and features
The Ideal Candidate
Naturally curious and
- minded, with strong analytical thinking
Excellent communicator and collaborator; thrives in
- functional teams
Comfortable using tools such as Hub
Spot, Looker, Google Analytics or journey mapping software
Experience in financial services, fintech, or Saa
S (mortgage/proptech a bonus)
You will be able to demonstrate your experience of impacting on the commercial outcomes of a business, using your skill at identifying
- value customer insight to maximise opportunities or reduce loss.
What's on Offer
Salary up to £80K, depending on experience
30 days holiday plus bank holidays
Growth share scheme
Health cash plan and employee wellbeing support
Structured career development in a scaling,
- impact environment
If you're looking for a role where you can shape journeys, drive innovation, and work with a passionate,
- thinking team - get in touch to find out more.
- Informații detaliate despre oferta de muncă
Firma: Xpertise Localiția: Bucureşti
Bucharest, Bucharest, RomaniaAdăugat: 6. 8. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!