Customer Success Specialist (Romania)
Role Details
Location: Romania
Work Arrangement: Remote
Type of Support: Email and Video Calls
Contract Duration: Permanent
Training Schedule: Monday - Friday 10:00 AM - 7:00 PM
Work Schedule: Tuesday - Saturday 8:00 AM - 5:00 PM
Expected Start Date: November 20, 2023
About Us
Crescendo represents peak CX performance in the AI era. We combine
- class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.
Join us at Crescendo, and let’s build the future of customer experience together.
The Role
Do you like helping others? The individual filling this role will be an important support team member, supporting one of our largest partners as a customer chat responder and account manager within their fintech application and platform. A successful candidate will be able to demonstrate exceptional customer service skills, adapt quickly to incoming customer and user inquiries, and embody our commitment to deliver the support of our partner’s automated expense management and receipt tracking platform. This candidate will be expected to respond to incoming and existing enhanced customer chat inquiries while working collaboratively with our program leadership and partner success teams in order to offer the best service possible to our partner and their customers.
What You’ll Do:
- up, and advocate for product features released by the partner
- related needs. This may include working on federally recognized holidays or providing coverage for teams in other geographies
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- peer feedback and recommendations to the partner in the creation of new or updated resources
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- peer nesting, feedback, and review of new hire material with newer team members
- specific projects, products, pilots, and queues; some special projects may include chat, phone, virtual meeting support, or account management functions
What We Expect From You:
- solving and critical thinking abilities
- paced, dynamic environment
What You’ll Get In Return:
- time employees
- based fitness workouts from home
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.
Crescendo is proud to be an
- opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact.
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center.
- Informații detaliate despre oferta de muncă
Firma: PartnerHero Localiția: Bucureşti
Bucharest, Bucharest, RomaniaAdăugat: 30. 10. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!