Customer Support Agent (Albanian + Serbian/Croatian + English or Romanian)
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Customer Support Agent who speaks three languages fluently: Albanian, Serbian/Croatian or Macedonian or Slovenian, and English or Romanian to join their team anywhere in Romania. The employee would be supporting customers of a
- known hardware and home appliances brand.
Position: Customer Support Agent
Location: Remote/work from home in Romania
Employment type: Full-time
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
- Communicate via inbound and outbound calls, emails, tickets, and chats with existing customers to solve their issues within guidelines
- Ensure the delivery of an efficient and very high quality customer experience at every contact
- Update the database of customers and document activities and history for further contacts and campaigns
REQUIREMENTS:
- Based in or willingness to move to Romania
- Excellent written and verbal communication skills in three languages: Albanian and Serbian/Croatian or Macedonian or Slovenian (one of those three languages) and English or Romanian
- College degree or related work experience in a BPO/customer support
- Good MS Office skills
- Responsible and reliable attitude
- Very good customer service skills with pleasant, friendly voice/understandability
- High motivation and enthusiastic approach
- Planning and prioritisation skills
- Effective decision making
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Schedule Monday-Friday 10:00-19:00, 40h/week
- time - 10% salary increase after 6 months and a performance bonus 200€ after 3 months
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Fully paid training
- Relocation support
- Guidance and tools to reach your full potential
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