Customer Support Agent with Arabic Bucureşti

Customer Support Agent with Arabic
Bucureşti
Bucureşti, Romania

Ready to leave your mark on the future of finance? Join an innovative team that is changing the financial industry by creating new solutions for millions of people around the world. At NAGA, we are revolutionizing finance by making trading and investing accessible to everyone with advanced tools that give power to all.

At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products - you are actively shaping the future of finance.

We have a start-up DNA and a corporate mindset. This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. Thus, if you love a challenge, are passionate about making an impact and ready to grow alongside a dynamic, forward-thinking team, this is where you belong.

Challenge yourself. Challenge the future. Join NAGA!

Location: Bucharest, Romania.

Responsibilities

• Provide world-class service to our client base via chat, phone, and email;
• Present new product features, services and upgrades to clients based on their needs and interest;
• Build strong, long-term relationships with customers to increase customer loyalty and lifetime value;
• Share feedback on customer needs, challenges and trends to help improve products and customer service offerings;
• Stay up to date with latest industry trends and regulatory requirements;

Requirements

• Proven experience in customer support, preferably in the fintech or technology industry;
• Strong attention to detail and organizational skills with a proven track record of meeting or exceeding targets and KPIs;
• Exceptional communication skills, both verbal and written, with the ability to engage and build rapport with customers;
• Tech-savvy with the ability to learn new tools and software quickly;
• Ability to problem-solve effectively and work in a fast-paced, high-volume environment;
• Positive, proactive, and customer-first mindset;
• Being a Trading or Financial Markets-Enthusiast would be an advantage;
• Previous experience in a customer relations-oriented role is preferred;
• Arabic native/advanced English.

Benefits

• Global Career Evolution: Ready to grow fast and achieve your dreams? At our company, your passion and curiosity are the keys to unlocking exciting opportunities. Dive into a dynamic, international environment where innovative ideas and diverse perspectives drive success. Here, every project is a chance to create meaningful impact, expand your horizons, and shape the future. With the support of a global team, your hard work will propel you to new heights.
• Skill Hyper-Growth: If you are eager to stay ahead and challenge the future, NAGA is the right place for you. With top-tier training, certifications, and cross-functional projects, you will gain the skills to lead and innovate. Our culture of continuous learning means you will never stop growing, and you will have endless opportunities to collaborate and share knowledge with others. Together, we turn bold ideas into realities that make a difference.
• Connection & Belonging: Belonging to a supportive, vibrant team makes all the difference. We believe that when people feel connected, they perform at their best. That is why we offer endless opportunities to build genuine relationships through exciting activities and shared experiences. With us, you are not just joining a team - you are becoming part of a diverse, empowering community where everyone lifts each other up and celebrates success together.
• Reward & Recognition: In a world that is always changing, we ensure you feel secure and appreciated. Along with a competitive salary that reflects your expertise, we offer performance bonuses to reward your accomplishments. Your dedication doesn’t go unnoticed here - we celebrate your wins, big and small, and make sure you are always recognized for the value you bring to the team.
• Private Medical Insurance
• Meal Tickets