Customer Support Assistant

Customer Support Assistant
Sibiu
Sibiu, Romania

KeepCalling / Tello has an excellent full-time position for a Customer Support Assistant, as part of our KC / Tello team in Sibiu. KeepCalling is an international calling company that serves expats and travelers around the world who want to make convenient overseas calls or top up any mobile in a few seconds. Our customers have trusted us with their international communication needs since 2003.

KeepCalling prides itself on quick and helpful support via phone and email, providing a level of expertise and efficiency that delights our customers.

This position is only available at our Sibiu location. Please do not apply if you are not able to relocate to Sibiu.

Here’s what you’ll bring to thе table:

• The completion of a university degree;
• Excellent verbal and written communication skills in English
• Other foreign languages are considered a plus but not a requirement
• Excellent problem-solving abilities
• Computer literacy and the ability to learn new applications
• Knowledge of high level customer service principles and practices
• Great work ethic, high level of conscientiousness with attention to detail
• Ability to manage difficult customer situations with professionalism
• A motivation to improve skills and also the customer experience
• Ability to work with colleagues of all nationalities & backgrounds
• Ability to treat people with respect under all circumstances

If you’re up for the challenge, you’d bе:

• Handling inbound cаlls & emails (this is not a Telesales or cold-calling position).
• Providing telеphone & email support to customers
• Assisting customers with using the services аnd troublеshooting problems
• Identifying and escalating priority issues
• Verifying customer account information
• Routing trouble tickets to the appropriate resource
• Following up customer calls where necessary
• Completing test calls for connection issues

Why join us?

Because you are looking for an environment able to help you grow professionally by offering you the chance to work on challenging projects alongside some of the most talented people you’ve ever met.

Our offer:

• Fixed salary compensation
• Maximum value meal tickets
• Referral Bonus
• 7Card Partnership
• Medical Benefits at MedLife
• Personal and professional development
• Fully paid training
• Bookster Subscription
• Between 21-27 Vacation Days
• Balanced Schedule, without overnight shifts
• Friendly working environment in a modern spacious office located centrally

Tello Mobile is the fastest-growing MVNO provider in the US market, recognized for its affordability, reliability, and outstanding customer support.

Backed by its parent company, KeepCalling—an industry leader with over 22 years of experience—Tello Mobile benefits from a strong foundation in telecommunications. Since 2002, KeepCalling has been delivering high-quality calling services to millions of customers worldwide.

This year, Tello Mobile proudly celebrates its 9th anniversary, continuing its mission to provide exceptional mobile solutions with great value, superior quality, and dedicated customer service.

Find out more about us on keepcalling. net or follow our Facebook page facebook.com/ourtelloteam.

Join our team and be part of this amazing story!