Customer Support Representative
Customer Support Representative
Timisoara, Romania
About us
Toluna delivers
- time consumer insights at the speed of the
- demand economy. By combining global scale and local expertise with innovative technology and
- winning research design, we help clients explore tomorrow, now.
Toluna is the parent company of Harris Interactive Europe and Ku
Run
Data. Together, we strive to push the field of market research toward a better tomorrow.
To complete our Support team based in Timisoara and support our growth in Europe, and especially France, we are looking for a Customer Support Representative.
The primary role of the Customer Support Representative agent is to provide assistance to our clients using our flagship product: Toluna Start.
The ideal candidate would have client facing or user support experience, a strong desire to learn as well as excellent communication and organizational skills.
Responsibilities:
- technical issues using our ticketing system (Zendesk) and help them make the best use of our platforms.
Support to be provided by email / through tickets though some interactions with internal users is also required through Microsoft Teams and phone calls sporadically.
Required skill set:
S products
Nice to have:
Our Values:
Integrity and respect. We treat our colleagues, clients and partners how we want to be treated.
Success in unity. We deliver results by working as a team with common goals.
Smart decisions in action. We implement plans without delay and stay nimble to change on demand.
Make it simple. We simplify complexity, making the complex easy to understand.
Be bold. We welcome big and small ideas that challenge and inspire us to change.
Delight customers. We work tirelessly to exceed expectations, turning satisfaction into delight.
Reward great work. We believe performance is the reason for advancement. Do good work and good things come.
What we offer:
At Toluna you will find an exciting and multicultural place to work. We employ the best and the brightest in our industry and we are always looking for rising stars to join our team.
We are proud of our staff members and we offer competitive salaries, a wide range of benefits and the chance to progress your career within a truly global organization.
Other benefits:
Professional & personal growth: Training opportunities and career development plan.
Financial package: Competitive salary, performance bonus.
Health: Private medical insurance.
Office comfort & fun: Central building location, relaxing room (X-box, Ping Pong table).
Work-life balance: Working from home policy.
Toluna is an equal opportunities employer. We commit to keeping Toluna an inclusive, respectful, equal, and diverse workplace. One small way we’re focused on moving ourselves – and the
- forward.
With +40 million influencers across the globe, we look like you do, like the world does: made up of every ethnicity, social background, sexual orientation, religion, gender, age, or ability.
Join our global team. We welcome big thinking and reward great work.
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