Customer Support Representative - Slovenian Speaker - Romania Bucharest

Customer Support Representative - Slovenian Speaker - Romania
Bucureşti
Bucharest, Bucharest, Romania

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Support Representative

Location: Romania, Remote

Work model:
- site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products.
• Customer Order Management.
• Secure and deepen client retention, contribute to excellent customer support.
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively.
• Proactively propose ways to improve the processes.
• Adhere to given processes and procedures.
• Update the database of customers and document activities.
• Reporting the most common issues to the support team for further escalations.

REQUIREMENTS:

• Native / fluent in Slovenian both verbal and written. Good command in English (minimum B2 level).
• High school diploma or an equivalent.
• Excellent customer service and relationship building skills.
• High motivation and enthusiastic approach,
  - organized.
• Ability to work in a
  - paced organization.
• Good numerical and reasoning skills.

OFFER:

• Possibility to work remotely within Romania, after 6 months, work from Slovenia for 5/6 months with the Project Manager’s approval, and then return to Romania.
• Transportation coverage
• Attractive remuneration package
• Signing bonus (paid in 12 installments)
• Holidays: 20 days/year and an extra day after a year
• Contract for undetermined period
• Fully paid training
• Comprehensive relocation support including 6 months accommodation
• Meal tickets (30 RON/day) – approx. 150 EUR net/month
• Private medical package
• Internal development opportunities
• Discounts with partners
• Gym pass monthly subscription
• Employee assistance/wellbeing program subscription