Customer Support Representative with English (OFFICE BASED) Bucharest

Customer Support Representative with English (OFFICE BASED)
Bucureşti
Bucharest, Bucharest, Romania

Within your role, you will:

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- level="1">Work Office-based in Bucharest;- leveltext=""
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- level="1">Offer customer support via
- mail, inbound calls, ticket or chat; - leveltext=""
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- level="1">Answer & solve customers’ inquiries & complaints by offering an accurate solution; - leveltext=""
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- level="1">Follow predefined workflows & handle issues specific to each communication channel; ;- leveltext=""
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- level="1">Respond to all customers inquiries within given timescales and efficiently meet deadlines; - leveltext=""
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- level="1">Take, register & solve notifications or complaints; - leveltext=""
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- level="1">Update the database with all the details about each customer interaction; - leveltext=""
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- level="1">Participate in testing/launching / implementing new working products or tools;

What will make you successful for the role:

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- level="1">A C1 level of English proficiency (both written & spoken); - leveltext=""
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- level="1">Experience in Customer Support could be an advantage; - leveltext=""
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- level="1">Curiosity, always looking for solutions - leveltext=""
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- level="1">Attention to detail and “willing-to-help” attitude; - leveltext=""
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- level="1">Excellent computer skills; - leveltext=""
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- level="1">Be available to work 100% from the office

Sounds good? Find out what you can get:

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- level="1">Competitive salary package & meal vouchers; - leveltext=""
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- level="1">The opportunity to work in a
- cultural environment; - leveltext=""
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- level="1">Private medical subscription; - leveltext=""
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- level="1">Everything you want to read from Bookster; - leveltext=""
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- level="1">Learning programs for your development; - leveltext=""
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- level="1">Wellness activities for your wellbeing.