Customer Support with French and English Cluj-Napoca

Customer Support with French and English
Cluj-Napoca
Cluj-Napoca, Romania

Candidatul Ideal

• Preferable college degree or related work experience
• Excellent written and verbal communication skills in French
• Good English skills
• Good MS Office skills
• Excellent customer service skills
• High motivation and enthusiastic approach
• Self-organized
• Planning and prioritization skills
• Effective decision making
• Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies to the products
• Giving information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively
• A responsible and reliable attitude to ensure that the daily adherence plan is being observed
• Secure that all customer contacts are being handled in an efficient and effective way
• Supply high-quality service through adherence to given processes and procedures
• Updating the database of customers and documenting activities and history for further contacts and campaigns
• Reporting the most common issues to the support team for further escalations

Join our team of professionals at Foundever and we will offer you:

• Paid professional technical training
• Monthly performance-based bonuses
• 50% bonus Night Shift
• 30 RON/day meal tickets
• Private medical insurance
• Discounts of to 40% at partners – electronics and telecommunications subscriptions
• Discounts on eyeglasses, PC protective lenses and other services
• Dentist discounts at partner clinics
• Access to the 7card by Gympass monthly subscription
• Special offer at partner banks
• A well-defined career path with many opportunities to grow in different directions
• Exposure to a multicultural and multilingual environment.

Descrierea companiei

Foundever® is a global leader in the customer experience (CX) industry. With 150, 000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.